Dental Office Phone Systems: AI Call Notes & VoIP Explained | Richard May, Mango Voice

How do you find the three bad phone calls out of 300, or get notes on every call when your team is slammed? Richard May of Mango Voice explains how a VoIP phone system works in a dental office, how AI now flags good and poor calls and writes call summaries straight into the patient's comm log, and what to do if your office internet is bad. Plus the setup mistake that took down Chad's whole office intercom. In this episode: - What a VoIP phone system replaces, and why switching can be plug and play - Why live support still matters, and whether AI is ready to answer your phones - AI call scoring: find the calls worth training on without listening to all of them - Automatic call summaries in the patient's comm log - Why call documentation matters when several people answer the phone - What to do if your office internet is slow or goes down - Owning mistakes and making it right, with patients and with vendors - From farm kid and public health to Mango 📰 Plus dental news from November 2024: a California court sends water fluoridation back to the EPA and RFK Jr. joins the debate, and USA Today's list of the "richest" doctors includes dentists. Richard May grew up on a family farm in Rockland, Idaho, played college football in St. George, Utah, and spent a decade in public health working with families and teens. He now leads business development at Mango Voice, the St. George company that provides phone systems to dental practices. 🙌 Special shout out to Mango Voice, our educational partner, for making this episode possible! Learn more about Mango: https://fanflet.com/dinks/mangodinks Chapters: 0:00 Intro 1:26 Thanks to Mango Voice 2:19 News: fluoride goes back to the EPA, and RFK Jr. 6:08 News: are dentists really that rich? 8:08 The hosts on fluoride and the data 10:42 Goodbye to the cuspidor 11:06 Meet Richard May 15:28 A dentist for the fluoride debate? 17:10 What Mango Voice does 18:31 Why live support still matters 19:43 Is AI ready to answer your phones? 20:14 Switching phone systems 20:48 The setup mistake that took down Chad's intercom 22:09 Owning your mistakes 24:01 Richard's background: farm, football and public health 26:07 How a charity dinner led to Mango 28:40 Inside Mango in St. George 30:07 Why it's called Mango 31:23 What customers asked for 33:18 AI call scoring: good, neutral or poor 34:40 Automatic call notes in the comm log 35:21 Why call documentation matters 37:15 Which practice software Mango works with 38:47 From 2,000 to 10,000 practices 40:54 What if your office internet is bad? 43:47 Pay for the internet upgrade 45:40 The DINKs offer 47:11 Closing: own it and make it right 🎧 Listen to the podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/dentists-in-the-know/id1543254763 Spotify: https://open.spotify.com/show/2Elfj6LX0hCUyp0AgdTsij 📺 Make sure you subscribe to catch new episodes live every Wednesday at 8pm ET! https://www.youtube.com/@dentistsintheknow 🌐 Check out our brand new website: https://dentistsintheknow.com 🌟 Stay up to date on all the latest dental trends when you follow the DINKs: https://fanflet.com/dinks/social-2