Dental Phone Systems, AI and the Future Front Desk | Kevin Tallman of Mango Voice

Will AI answer your dental office phones in the next five to ten years? Kevin Tallman, CEO of Mango Voice, explains how phone call analytics, AI assistants and VoIP are changing the dental front desk, and why phones are still the main way new patients reach your practice. In this episode: - Why Mango built its infrastructure before adding features - AI assistants that answer calls, book appointments and verify insurance - Call centers, remote front desk staff and what VoIP makes possible - Phones for rural offices: Starlink, bandwidth and latency Plus dental news: the ADA no longer recommends thyroid collars for dental X-rays, its new guidance on when to take a CBCT, Align Technology's 158 patents in 2023, and how many dentists practice in each state. Kevin Tallman led a logistics company from startup to over $100M in revenue before selling to a Fortune 100 company. In 2017 he invested in Mango Voice, which now serves almost 7,000 practices. Thanks to Mango Voice, our education partner: https://mangovoice.com/ Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/dentists-in-the-know/id1543254763 Listen on Spotify: https://open.spotify.com/show/2Elfj6LX0hCUyp0AgdTsij All our links: https://fanflet.com/dinks/social-2 Join us live every Wednesday at 8pm ET for Humpday Happy Hour. Subscribe: https://www.youtube.com/@dentistsintheknow Chapters: 0:00 Intro 1:23 ADA drops the thyroid collar recommendation 3:27 ADA on CBCT: only when 2D images aren't enough 5:55 Align Technology's 158 patents in 2023 7:20 How many dentists practice in each state 8:41 Hosts react: thyroid collars and CBCT 10:47 Meet Kevin Tallman, CEO of Mango Voice 13:29 How Kevin came to lead Mango 15:29 How Mango got into dentistry 17:22 Mango's vision: call analytics and AI 21:04 What sets Mango apart: support and customer experience 25:56 Building infrastructure before features 27:50 The dental office in 10 years: AI answering the phones 29:40 Call centers, remote front desk and VoIP 34:06 Mango's investment in AI 35:11 Phones in rural offices: Starlink and bandwidth 40:47 AI, ChatGPT and how the next generation learns 43:50 Sponsor: why Mango Voice 47:04 Closing: Aspire and Chicago Midwinter