Dental Office Phone Systems: AI Call Notes & VoIP Explained | Richard May, Mango Voice

How do you find the three bad phone calls out of 300, or get notes on every call when your team is slammed? Richard May of Mango Voice explains how a VoIP phone system works in a dental office, how AI now flags good and poor calls and writes call summaries straight into the patient's comm log, and what to do if your office internet is bad. Plus the setup mistake that took down Chad's whole office intercom.

In this episode:
- What a VoIP phone system replaces, and why switching can be plug and play
- Why live support still matters, and whether AI is ready to answer your phones
- AI call scoring: find the calls worth training on without listening to all of them
- Automatic call summaries in the patient's comm log
- Why call documentation matters when several people answer the phone
- What to do if your office internet is slow or goes down
- Owning mistakes and making it right, with patients and with vendors
- From farm kid and public health to Mango

📰 Plus dental news from November 2024: a California court sends water fluoridation back to the EPA and RFK Jr. joins the debate, and USA Today's list of the "richest" doctors includes dentists.

Richard May grew up on a family farm in Rockland, Idaho, played college football in St. George, Utah, and spent a decade in public health working with families and teens. He now leads business development at Mango Voice, the St. George company that provides phone systems to dental practices.

🙌 Special shout out to Mango Voice, our educational partner, for making this episode possible!
Learn more about Mango: https://fanflet.com/dinks/mangodinks

Chapters:
0:00 Intro
1:26 Thanks to Mango Voice
2:19 News: fluoride goes back to the EPA, and RFK Jr.
6:08 News: are dentists really that rich?
8:08 The hosts on fluoride and the data
10:42 Goodbye to the cuspidor
11:06 Meet Richard May
15:28 A dentist for the fluoride debate?
17:10 What Mango Voice does
18:31 Why live support still matters
19:43 Is AI ready to answer your phones?
20:14 Switching phone systems
20:48 The setup mistake that took down Chad's intercom
22:09 Owning your mistakes
24:01 Richard's background: farm, football and public health
26:07 How a charity dinner led to Mango
28:40 Inside Mango in St. George
30:07 Why it's called Mango
31:23 What customers asked for
33:18 AI call scoring: good, neutral or poor
34:40 Automatic call notes in the comm log
35:21 Why call documentation matters
37:15 Which practice software Mango works with
38:47 From 2,000 to 10,000 practices
40:54 What if your office internet is bad?
43:47 Pay for the internet upgrade
45:40 The DINKs offer
47:11 Closing: own it and make it right

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